Version 1.0, 18 August 2026 Effective from the date of publication on www.autoamera.lt.

1. Scope

This policy applies to goods purchased from UAB Autoamera, company number 301306654, through www.autoamera.lt. Consumers retain all mandatory rights under the Lithuanian Civil Code and other applicable law. Terms for legal entities may be established in a separate agreement.

2. Fourteen-day right of withdrawal

2.1. A consumer may withdraw from a distance contract without giving a reason within 14 days, subject only to statutory exceptions.

2.2. For goods, the period normally starts when the consumer or a nominated third party other than the carrier receives the goods. Where goods from one order are delivered separately, the period starts on receipt of the final item where the law so provides.

2.3. Before expiry, the consumer may submit an unambiguous statement:

• through “Withdraw from contract” at https://www.autoamera.lt/sutarties-atsisakymas;
• by email to Deividas@autoamera.lt;
• by post or in person at Šilutės pl. 5A, LT-91109 Klaipėda, Lithuania; or
• using the model form below.

2.4. An electronic submission is acknowledged promptly by email or another durable medium.

3. Returning the goods

3.1. The consumer sends or delivers the goods to UAB Autoamera, Šilutės pl. 5A, LT-91109 Klaipėda, without undue delay and no later than 14 days after notifying withdrawal, unless the law provides otherwise.

3.2. The consumer bears the direct postage, safe-packing and return costs for conforming goods returned under the fourteen-day withdrawal right. If goods cannot normally be returned by post, an estimate of the return cost is given before purchase. The seller bears reasonable return costs for defective goods, goods not matching the order, goods damaged before receipt, or goods delivered by the seller in error.

3.3. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Inspection is permitted to the extent reasonably possible in a physical shop.

3.4. The order number and contact details should be included to identify the return. Original packaging helps ensure safe transport, but its absence alone does not remove the statutory withdrawal right.

3.5. Installing or operating an automotive part, using a fluid, or handling beyond ordinary shop inspection may diminish value. The seller must substantiate the actual diminished value; installation or opening packaging is not by itself an automatic basis to reject withdrawal.

4. Refunds

4.1. UAB Autoamera refunds all amounts received within 14 days after receiving the withdrawal notice, including the least expensive standard outbound delivery offered, unless the law provides otherwise. Any extra amount for a more expensive delivery option selected by the consumer is not refunded.

4.2. The seller may lawfully withhold the refund until it receives the goods or evidence of dispatch, whichever occurs first.

4.3. Refunds use the original payment method unless the consumer expressly agrees otherwise and incurs no additional cost.

5. Exceptions

5.1. UAB Autoamera does not currently offer catalogue goods manufactured or modified to individual consumer specifications. If introduced, any statutory exception would be disclosed on the product page and before ordering. Other exceptions apply only where expressly provided by law.

5.2. A standard automotive part does not become non-returnable merely because it was specially obtained from a supplier, is rare, electrical or electronic. Each exception requires a specific legal basis and pre-contract disclosure.

5.3. A withdrawal exception does not remove remedies for defective, unsafe or non-conforming goods.

6. Legal conformity guarantee

6.1. Consumers receive at least a two-year legal guarantee of conformity, calculated under applicable law. Any commercial manufacturer or seller warranty does not replace or limit the legal guarantee.

6.2. Goods must match their description and agreed purpose and meet ordinary quality, safety, durability, completeness and reasonable-expectation standards.

6.3. For non-conforming goods, the consumer may require free repair or replacement. Where impossible, disproportionate, not completed within a reasonable time or causing significant inconvenience, the consumer may be entitled to a price reduction or termination and refund under applicable law.

6.4. The seller may request proportionate information necessary to evaluate the issue and fitment, such as the order number, product code, VIN, installation circumstances, photographs or diagnostic information. Such requests may not unreasonably obstruct consumer rights.

6.5. Qualified installation may be required only where objectively necessary for safe and proper installation and disclosed in advance. It is not an automatic reason to reject every claim.

6.6. From 27 September 2026, the store must display the then-applicable EU harmonised notice on the legal guarantee of conformity without modifying its prescribed design.

7. Submitting a claim

7.1. Claims may be submitted to Deividas@autoamera.lt, by post or in person at Šilutės pl. 5A, LT-91109 Klaipėda, or initially by telephone at +370 673 99229. A written claim is recommended for a dispute.

7.2. The consumer should provide their identity and contacts, order number, goods, issue, requested remedy and available evidence. The seller does not require information that is unnecessary to examine the claim.

7.3. Claims are examined free of charge. A detailed, reasoned written response supported by available documents is issued within 14 calendar days of receipt.

7.4. If unresolved, the consumer may contact VVTAT, A. Goštauto g. 12, 01108 Vilnius, Lithuania, vvtat.lrv.lt.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the distance contract.

To: UAB Autoamera, Šilutės pl. 5A, LT-91109 Klaipėda, Lithuania,
Deividas@autoamera.lt.

I hereby give notice that I withdraw from the contract of sale for:
[product name, code and quantity].

Order number: [____]
Order date: [____]
Date received: [____]
Consumer name: [____]
Consumer address: [____]
Email / telephone: [____]
Date: [____]
Signature, only for a paper form: [____]